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Support Options

Southern Imaging Systems offers a broad range of support options for the products we sell. They include Software Support, Hardware Support, and Professional Services.

Software Support includes all patches and upgrades for aXs Info, Lightspeedecm, and AnyDoc Software and is billed on an annual basis. Technical Support is included and covers any issues you may encounter with the operation of the software. We provide these services to the person in your organization identified as the "Systems Administrator".

Hardware support is delivered to you either by the manufacturer of the product or by Southern Imaging Systems directly. If you have any issue with hardware sold with the ECM solution you should contact us immediately in order resolve the issue in a timely manner. So if you purchased an HP Server from us with a three year extended warranty you would still contact us and we would coordinate on-site support with HP for you.

Professional Services are any service outside of the scope of Software and Hardware Support. The Professional Services portion of a solutions sale includes the installation of the hardware and software, configuration of the software, and operator and administrator training. Additional configuration, training, and software development is billed at an hourly rate.

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